Frequently Asked Questions


How are your products personalized?

We have two products that can be personalized:

  • DVD - The DVD's can be personalized using both the child's name as well as their photograph.
  • CD - The CD's can be personalized with the name of the child

The product page is where you will see the exactly what information you've used for your personalized DVD or CD. You will be required to complete fields in the form that ask for the personalization details relating to your specific product. If you have any questions relating to personalization, please feel free to contact us before placing your order.

Can more than one person be a star in these gifts?

In general, all of the products you see on our website have been designed to feature a single star and only one photo and/or name can be used for personalizing each gift.

What type of photos do you recommended?

For the most part, you can personalize our photo products with anyone (or anything) you want. Many of our kids DVDs have been personalized not just for children, but also for grown-ups too. Even pets have been known to become stars in our photo gifting products.

Here are some general guidelines you should use when choosing a photo:

Photographic Quality: The better quality the photograph, the better quality the final product will become. Please keep in mind, we cannot enhance or improve the quality of your images, so it's extremely important that you submit the highest quality photographs available when making your purchase. We suggested that you submit the largest file size of your photo available. Files smaller than 50kb will have substantially reduced quality and you will likely be unhappy with the end result.

All photographs must display the subjects head completely unobstructed, meaning: (1) they should not be wearing hats, sunglasses or other objects, (2) there should not be any background or foreground distractions adjacent to the subjects head such as large or puffy clothing, stuffed animals or other objects, (3) make sure that no portion of the head has been cut out of the picture. In order to accurately design your personalized gift, we must be able to capture the entire circumference of the stars head.

GENERAL RULE OF THUMB: , Make sure that the top of the hair to the bottom of the chin and from ear to ear are visible in the photo and subject is facing (and looking) directly into the camera.

Digital Image Minimum Requirements:

  • Must be at least 72 dpi (150 dpi is preferred)
  • Must be at least 50kb file size - 250k or higher is recommended
  • Must be JPG format

How do I get my photos to you?

You email your photos to us during the order process.

What if I cannot find my child's name in the music CD/DVD database?

Although there are literally thousands of names available for each personalized kids music product, unfortunately it does occasionally happen that certain names are not available.

There are two things to consider while searching for your child's name: First, the most common way to solve this problem is to simply search for a different spelling of the name. You need to recognize that the names are spoken and sung phonetically in the music CD/DVD which means that as long as you can find the correct pronunciation, we can create the product for you. The spelling as written in the database is insignificant since we can spell the name on the personalized label however you like. It is only important that you find the correct phonetic pronunciation. For example: If your child's name is Catherine, it will be pronounced the same way as Katherine or Catheryn. If Katherine is the only spelling you can find in the names database and it is pronounced the same way as your child's name, then this is the name you should choose during the personalization process. You will then have the ability to tell us how you want the child's name spelled on the label itself. Take some time to try different spellings and you will most often find what you are looking for.

Second, note that while your child's name may not be available for one of the music CD/DVD products, it may be available with another. Each music album has its own database of available names and therefore, while you may not find the name you need in one of the albums, you may find it in another.

Is it safe to enter my personal information on this site?

Yes it certainly is. All of your personal details including billing information as well as the stars' personalization data are collected through our secure shopping cart and encrypted for safe transmission to us. During checkout you should notice that our web address changes from http:// -to- https:// and you should also see a "secure lock" symbol on your browser.

Is my order information kept private?

We will not share or sell your information to anyone.

What kind of payments do you accept?

We accept several forms of payment including:

  • Visa
  • Mastercard
  • American Express

Do I have to pay sales tax?

You will be required to pay 13% HST tax on your order.

Do you accept international orders?

We currently only accept orders for delivery to residents of Canada and the United States.

Do you have a catalog that can be mailed to me?

No unfortunately. Our library of personalized gifts is constantly changing and prohibits us from creating a consistently up-to-date catalog. All of our available products can be found here on our website.