Oktoberfest Kool Haus
FAQS

If you’ve got questions, we’ve got the answers!

Does my ticket allow me express entry to the Kool Haus and Paulaner Haus no matter what time I arrive?

Your ticket provides you access to the festival site. Both venues have capacities that are monitored and managed accordingly. If for some reason one venue is full at the moment the other tent is will have capacity for your to enjoy unitl you make your way to visit the other venue.

Do you have to be 19 years of age or older to participate in your events?

No, our Bavarian Feast culinary experience is open to all ages; however they would not be able to access the tents afterwards at 9:30.  All tent events are 19+.

I am holding tickets for my friends; can I give them to them at the door?

No, however prior to entry to the tents, you can go to our will call station and leave the tickets for your friends to pick up (we supply envelopes for you to put their name on them) at no charge.

Can I leave my car on your grounds overnight.

Certainly, if you have taken the bus, cab or other means home you are more than welcome to leave your vehicle here temporarily.

Do you have ATMs on site?

Yes we do, as well all bar and food locations also accept credit and debit cards.

Can I leave and come back to the tent during the evening?

No, we have a no re-entry policy, once you leave the tent; you are not permitted back in.

Do you have Gluten Free products?

Yes we do, for food items, please ask at the food stands.

My friends and I are having some alcoholic beverages before coming to the tents, is that a problem.

If any patron appears, or is believed to be intoxicated, they will be refused entry to our facilities regardless of their ticket or pass status.

Can I smoke somewhere?

Yes, we have areas at each of our facilities for a designated smoking area which has been designed to meet the new provincial requirements. Please note that in these identified areas, that the regulations state that there cannot be any food, beverage or alcohol of any kind in these areas. This applies to all tobacco, electronic and vapour products. If you have any questions, please speak to one of our management or staff for the location of these areas.

Are there any rules while enjoying your Oktoberfest Festhallen?

Yes, please find them here.

  • First Aid Kit located at main entrance
  • No ticket refunds
  • Bar closes at 1:00am
  • We do not serve intoxicated persons
  • All alcohol off tables at 1:30am
  • All patrons off premises at 1:45am
  • No standing on tables
  • No sleeping on tables
  • No smoking in building
  • No illicit drugs on premises
  • Absolutely no beverages to enter or leave the building
  • No drinking on the dance floor
  • Our staff check for counterfeit currency (US and Canadian)
  • VALID PHOTO ID IS REQUIRED
  • BYID issued by the LCBO
    • Passport
    • Military ID
    • Photo Drivers License
    • Ontario Health Card
  • Persons under 19 not permitted (Family Day excluded)
  • Management has the right to refuse entrance
  • Management has the right to request search
  • Illegal activity will be dealt with according to the law
  • Capacity not to exceed the liquor license 4,495
  • Kitchen closes at 1:00am
  • No oversized bags permitted in Festhalle
  • W.R.P and Licensed Security Guards on duty

Our Commitment to Guest Safety

Safety to our guests, staff and general public is our priority at all times. All our service staff, and support teams are trained on customer service and Smart Serve alcohol training.

Oktoberfest is a fantastic cultural and social festive occasion, and our staff will assist you in any way to help maximize your enjoyment. However this also requires your responsible choices in terms of your behavior while at our facilities. We have no tolerance for any boisterous or inappropriate behavior, and if required we will ask you to leave the premises.

Your Feedback is very important to us to continually product great, high quality events. Anyone purchasing their event tickets from Bingemans.com will be receiving an email survey after the festival. We appreciate your taking the time in sharing your experiences with us, and for those completing the survey; we will be including you in a special draw for an exclusive Bavarian Feast event for Oktoberfest 2018.

If you have any questions or concerns regarding these or other items pertaining to Oktoberfest, please contact our Administration office at sales@bingemans.com

Thank you.